Contact & customer support
How to reach the MeroNaaso support team for orders, refunds and seller help.
Customer support
- Support: use the contact page on this site
- Support hours: Sunday to Friday, 10:00–18:00 (Nepal Standard Time).
- Please include your order number so we can find your order quickly.
Seller support
- Sellers: use the contact page on this site for onboarding, product approval and payout questions.
- Sellers can also raise issues from the seller dashboard.
Report a problem
- Report counterfeit products, incorrect listings or delivery problems to the customer support page.